FAQ

Product Related

Are your products safe?

Yes, our products are formulated keeping pet wellbeing in mind. All products are formulated in labs after extensive research and choosing the right and safest ingredients in mind. The best thing to note is our ingredients are ethically sourced and of top quality. We do not add any ingredients that might be of slight concern to the pet’s health. 

Are the products effective?

Yes, our products are a combination of potent ingredients that are naturally sourced and key active ingredients that are paired up to give best results. Every personal care product formula is a combination of ingredients derived from nature paired with appropriate active ingredients developed and stabilised in labs to give best results.

Are your products certified or regulated?

Unlike many other petcare brands that do not have any authorised board certification, we have taken an effort to get our formulas approved by the Ministry of AYUSH and all our products are AYUSH certified.

Any precautions before I try the product?

We highly recommend performing a patch test 24 hours before using any product. Even after taking all the precautions to bring you the best quality product, it might happen that some pets can have allergies towards certain ingredients, which is a situation completely out of our control. Hence we recommend a patch test and discontinuation of the product in case there’s any concern shown by the pet.

Are these products tested on animals?

We do not support testing products on animals. However we don’t want your pet to be the first to go through a trial. Hence, our post research products which were tested in the lab for stability were willingly tested by humans for effectiveness. Post the success of this campaign we have given our products for free trials to our fellow pet friends who have all given us an amazing response.

Are the products Fragrance & Synthetic Dye Free?

We do not use any artificial fragrance that might irritate the pets and no synthetic colour additives are used in the formulation. We use best quality pure essential oils in minor quantities allowed by the guidelines for a non irritant formulation. Our colours are also derived from natural sources.

Why can’t I return the product?

We are working on making this option available to you soon. However, in case of any grievance please contact us at info@kleangypsy.com and we will be happy to address your concerns.

Is there a replacement option available?

We are working on making this option available to you soon. However, in case of any grievance please contact us at info@kleangypsy.com and we will be happy to address your concerns.

I have more queries regarding the formula?

Great! We love customers with inquisitive nature. Reach out to us at info@kleangypsy.com and we will try our best to address your concerns.

Order & Delivery Related

How can I track my order?

Once you have placed your order, we send you an email and WhatsApp (optional) confirmation of the order. The next step is to ship your order and send you another email & WhatsApp confirmation along with your tracking details.

How soon will I get my order?

We try to deliver your order as fast as possible. However it takes 2-7 days to ensure deliveries to different pincodes.

Are there any delivery or shipping charges?

Shipping is free on an order value of INR 1000. Below this a shipping charge of INR 50 is applicable.

What if my order is delayed or lost?

Please reach out to us at info@kleangypsy.com as soon as possible and we will try our best to assist you.